Shipping Policy

We currently ship only within the 50 United States.

We currently ship only within the 50 United States. No shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States.
We ship all our packages by Fedex Ground.

Turnaround

We strive to ship every order within 5 business days from the day the order was placed, provided it is placed Monday through Friday, and provided the item is in stock.
However due to weather conditions or circumstances beyond our control, we may experience some delays but we will ship your order out as soon as possible.
Weekend shipping is not available. Orders that cannot be delivered before the weekend will be held and shipped the following Monday.

Carriers

For most orders, we ship using FEDEX Ground (unless otherwise specified at time of order) for domestic shipments. For more details or special shipping requirements, please contact us at sales@francophonetv.com

Shipping Fees

Shipping fees are based on the destination, size and weight of your order. You can calculate your estimated standard shipping fee on our order page.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Order Status

You will receive a shipping confirmation email informing you of the specific carrier used for delivery, as well as a shipment tracking number for your order. If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay. We will ship the item to you as soon as it is in stock. If you have questions or concerns regarding your order, contact us at sales@francophonetv.com